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Triggered by Covid-19, since March 2020 hospitals have been working closely with community health and social care partners (including local councils) to improve the discharge process. Tell us about your experiences. -
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Visiting has been suspended to all wards at Shropshire’s two acute hospitals to help prevent the spread of COVID-19. -
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Please let us know how you have been helped to keep in touch with friends and family in hospital or care homes through the pandemic, what has worked well and what has not worked so well. -
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A new audiology patient survey has been launched this week by NHS Shropshire, Telford and Wrekin Clinical Commissioning Groups (CCGs). This will be used to gather patients’ views on the current service and how it may be improved. -
Advice and Information -
The NHS is providing a new and more convenient way for you to access urgent care from the 1 December. Find out what this means for you and your loved ones. -
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The Royal Shrewsbury Hospital and Princess Royal Hospital in Telford are both dealing with high numbers of patients right now - anyone in need of urgent medical care in Shropshire, Telford and Wrekin should contact NHS 111 first online or by phone -
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From December 2020, NHS England launched a new system called NHS 111 First. If you have an urgent, but not life-threatening health problem you can now contact NHS 111 First to find out if you need to go to A&E. -
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During the Covid-19 pandemic hospitals have had to place restrictions on visiting patients. This means that families and friends are reliant on speaking to their loved ones and those looking after them by phone. -
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Healthwatch Shropshire and Healthwatch Telford & Wrekin worked together to find out about people’s experiences of leaving hospital during the pandemic. -
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Although GP practices are closed over the Easter bank holiday (Friday 2, April to Monday 5, April), NHS services including GP appointments are available say health leaders at NHS Shropshire and NHS Telford and Wrekin Clinical Commissioning Groups -
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We wanted to hear about people's experiences of seeking urgent medical care following the introduction of NHS 111 First into Shropshire in December 2020. -
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Information from the NHS about services over the holiday weekend -
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You told us that you were having problems using the new central service to book blood tests, long call times and long waits for appointments. -
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It’s always great when we meet with staff from organisations which really value the voice of patients and their families. -
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A Women’s Health Project Group is asking: How can we make it easier for women in Shropshire and mid-Wales to get advice on their health? -
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Following a project in March 2021 about experiences of seeking urgent medical care in Shropshire we wanted to see if there had been any changes in patient experience since the initial introduction of NHS 111 First -
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The myrecovery patient app is soon to be rolled out across the whole of Shropshire, Telford and Wrekin to support people with musculoskeletal conditions which affect joints, bones and muscles. -
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If you’ve used NHS eye-care services or care for someone who has, the NHS want to know what you think works well that should be kept and what could be improved. -
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Health and care services in Shropshire, Telford and Wrekin continue to face unprecedented pressure -
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The Shropshire, Telford and Wrekin Integrated Care System (ICS) is hosting a Health and Social Care Careers Day on Wednesday 22 June in Wellington, to showcase the range of careers available within the sector. -
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Concerns about the ambulance service performance in Shropshire, Telford & Wrekin have been widely reported but want to hear the stories behind the statistics. We want to hear about where things have gone well and where things have not gone so well. -
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Unpaid and family carers across Shropshire are being offered more opportunities to get involved in helping shape health and social care services. -
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People who have needed emergency medical care have been telling Healthwatch Shropshire and Healthwatch Telford & Wrekin about their experiences of ringing for an ambulance and going into hospital. -
Advice and Information -
Confused about Long Covid? Find out the common symptoms and when to get support. -
Advice and Information -
It’s easy to feel isolated and alone when struggling with Long Covid, but we are here to help to you find the support and treatment you need. -
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Local health and care organisations in Shropshire, Telford and Wrekin are working together to improve outpatient services and are looking for local people to get involved. -
Advice and Information -
Health and Social Care staff often hear experiences from people about the services they are using and staff may wish to share what they hear to help improve patient and service user experience. -
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Have you or your loved one been left frustrated after struggling to get the specialist tests or treatment needed? You’re not alone. -
Advice and Information -
When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect. -
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Have you recently attended an outpatient service in Shropshire, Telford and Wrekin? If you have, the local NHS would like to invite you to an online event to share your experience and views and help them improve services. -
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NHS Shropshire, Telford and Wrekin is asking people to share their experiences and views of outpatient care to help make improvements to local services. -
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Palliative and end of life care affects us all, at all ages – the living, the dying and the bereaved. Join either the online or face-to-face session to take part in a conversation about palliative and end of life care and shape our local approach. -
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NHS Shropshire, Telford and Wrekin wants to support people to access the right services and understand how to make the right choice. -
Report -
Calling for an ambulance in an emergency was highlighted as a pressing issue in May 2022 when Healthwatch Shropshire was asked to put out a call for people’s experiences. -
Report -
Four authorised representatives visited Ward 22 Short Stay, Royal Shrewsbury Hospital, on Tuesday 22 November 2022 at midday. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
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With the NHS under extra pressure this winter, we need to hear your experiences of care to help services understand what is working and spot issues affecting support for you and your loved ones. -
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Healthwatch Shropshire evidence has been used in a House of Lords report calling on the government to declare a national emergency to address emergency care crisis. -
News -
We are working with The Robert Jones and Agnes Hunt Orthopaedic Hospital to improve health equality and would like the help of the local community. -
News -
The Chief Medical Officer at NHS Shropshire, Telford and Wrekin has urged people to attend their appointment if they have one booked during the coming days of industrial action. -
Report -
Four authorised representatives visited Ward 28 Frailty, Royal Shrewsbury Hospital, on Wednesday 25 January at midday. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
Report -
Three authorised representatives visited Ward 29 Acute Orthopaedic Trauma Unit, Royal Shrewsbury Hospital, on Thursday 12 January. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
Report -
The size and rurality of Shropshire means that people’s experiences of using services can differ drastically across the county. We wanted to capture the voice of people from different parts of Shropshire and see how their experiences varied. -
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A report into people’s experiences of diabetes care and support in Shropshire -
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Four authorised representatives visited the Acute Medical Floor, Royal Shrewsbury Hospital, on Tuesday 29 August 2023 at 10am. The Acute Medical Floor is made up of Acute Medical Assessment (AMA) and the Acute Medical Unit (AMU) as well as Ward 22 Short Stay. The visit was semi-announced meaning that the Ward knew that we would visit within the month of August. -
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Local health and care leaders are alerting residents that Shropshire, Telford and Wrekin’s A&E departments are under “extreme pressure” due to significant and sustained demand. -
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We would like to hear about all aspects of the treatment and support for cancer patients and their families, from hospital treatment, to GP help and community based support from self-help groups and organisations such as Macmillian Cancer support. -
Report -
Three Healthwatch authorised representatives visited Royal Shrewsbury Hospital Emergency Department (A&E) on Monday 22 July 2024. The visit was semi-announced meaning that the hospital knew that we would visit but not the time and date of the visit. -
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NHS Shropshire, Telford & Wrekin (NHS STW) are working to improve cancer care services for the local population through the implementation of their Integrated Cancer Strategy 2022 - 2027. In 2024, to help with this aim and to ensure that the patient voice is at the centre of developments we decided to ask people to share their experiences with us of living with cancer.