Ward 29 AOTU Royal Shrewsbury Hospital - Enter & View visit report

Key Findings

• Ward 29 AOTU is a large Ward where staff were busy during our visit but the Ward felt calm.
• Patients told us that staff have time to talk and get to know them.
• Patients told us about the ‘very good’ care on the Ward, said they were ‘impressed’ and that they ‘couldn’t fault the treatment.’
• Some visitors told us that information on the Patient Advice and Liaison Service (PALS) would be helpful as they hadn’t known about this service.
• The male bay has no windows so it has an oppressive feel which patients commented on.
• Patients’ opinions on the food were split with some enjoying it and some not happy with it.  Two patients told us they would like more fresh foods such as salad. 
• We were told that patients were offered enough drinks throughout the day.
• Patients told us it was difficult to sleep on the ward mainly due to the noise from other patients. 
• Four patients and visitors said communication was good.  One visitor said that staff were always changing so they didn’t know who to go to and two commented that they always have to ask as information isn’t given willingly.
• HCAs told us that they had access to lots of training courses, felt listened to within their roles and usually had the time to chat with patients. 

More information about the Enter & View scheme can be found here.

Please note the findings of this report reflect what we found on the day of our visit and services may change over time. More information about this service can be found on the Care Quality Commission website and the Hospital website.