Royal Shrewsbury Hospital Emergency Department Enter & View visit report
Three Healthwatch authorised representatives visited Royal Shrewsbury Hospital Emergency Department (A&E) on Monday 22 July 2024. The visit was semi-announced meaning that the hospital knew that we would visit but not the time and date of the visit.
Key findings
- Almost all patients expressed a high level of satisfaction with the care they were receiving in the A&E department, although it did not appear to be particularly busy at the time of our visit.
- People said that they felt listened to and understood, and that staff communicated with them well.
- For those who were waiting a long time, the main waiting room chairs were not very comfortable.
- There were water dispensers readily available and people really appreciated being offered hot drinks. There was the comment that coin-operated vending machines may not be accessible for people who have rushed to the hospital in an emergency without any cash available.
- There was no stimulation (e.g. TVs) in the waiting areas, and no charging points if people brought in their own devices.
Downloads
HWS Enter and View Report RSH Emergency Department
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