Ward 22 Short Stay RSH - Enter & View visit report

Key Findings

• Ward 22 Short Stay is a very busy Ward but seemed well organised on our visit.
• The Ward was clean throughout and generally tidy.
• Staff greeted patients pleasantly while serving lunch and patients told us that staff have time to chat with them.
• Patients told us that they had a choice of food and that the portion sizes were good. 
• Most patients told us that they either didn’t need help with eating or drinking or that staff helped them when needed.  One patient told us that staff didn’t have time to help her cut up food.
• Four patients told us about long waits for hot drinks.
• Two staff told us that a lack of housekeepers meant that there could be long delays for patients getting hot drinks.
• Two patients told us that the Ward was sometimes cold and that there was a shortage of pillows.
• Patients told us that communication on the Ward was good but sometimes there was a long wait for answers to questions or explanations of test results, particularly from Consultants.
• Visitors told us that they were able to contact the Ward and get any information they needed easily.
• Staff and the Ward Manager told us about different training courses they had access to or had been on.

More information about the Enter & View scheme can be found here.

Please note the findings of this report reflect what we found on the day of our visit and services may change over time. More information about this service can be found on the Care Quality Commission website and the Hospital website.