1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  3. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  4. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  5. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  6. Alexandra House, Ludlow - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  7. Hinstock Manor, Market Drayton - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  8. Stretton Hall Nursing Home, Chrurch Stretton - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  9. Coton Hill House, Shrewsbury - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  10. Four Rivers Nursing Home, Ludlow - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  11. Danesford Grange, Bridgnorth - Enter & View Report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  12. The Uplands at Oxon Nursing Home, Shrewsbury - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  13. Churchill House Nursing & Residential Home - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  14. Ditton Priors Care Centre - Enter & View Report

    Report -

    We wanted to explore the quality of life experienced by residents in Ditton Priors Care Centre with particular focus on dignity, choice and respect

  15. Albrighton Medical practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  16. Brown Clee Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  17. Broseley Medical Centre - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  18. Bishop's Castle Medical Practice Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  19. Caxton Surgery Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  20. Portcullis Surgery, Ludlow - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  21. Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  22. Westbury Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  23. Worthen Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  24. Accessible Information Standard Summary Enter & View report 2018

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  25. Churchmere Medical Practice; Claypit Street Surgery - Enter & View visit report

    Report -

    We visited the surgery to engage with service users and staff to understand how the practice was providing confidentiality, dignity and respect and continuity of care following a change of service.

  26. Severn Fields Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  27. Maternity and Mental Health Engagement Report 2019

    Report -

    We wanted to understand people’s experiences of the maternity mental health support available in Shropshire. We spoke to people who either used services or worked in the local maternity system.

  28. What would you do? The NHS Long Term Plan in Shropshire, Telford & Wrekin report

    Report -

    The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services.

  29. Annual Report: April 2018 - March 2019

    Report -

    Our annual report tells the story of our work over the past 12 months.

  30. Healthwatch Shropshire Complaints Policy

    Report -

    Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.

  31. Beech House Nursing Home, Market Drayton- Enter & View visit report

    Report -

    This visit was a stand alone visit to explore the quality of life experienced by residents in Beech House.

  32. Healthwatch Shropshire Information Asset Register

    Report -

    This register details the information procesed by Healthwatch Shropshire, how it is stored, who has access to it and how long it is stored.

  33. Healthwatch Shropshire Records Retention Policy

    Report -

    This policy sets out our information retention schedule.

  34. Healthwatch Shropshire Information Governance Policy

    Report -

    This policy sets out the principles which govern our use of information.

  35. 24 Main Road, Dorrington- Enter & View visit report

    Report -

    This visit was a return visit to explore the quality of life experienced by residents who have varying degrees of learning disabilities and complex needs, following a visit conducted in 2015.

  36. Greenfields Care Home, Whitchurch- Enter & View visit report

    Report -

    This visit was a stand alone visit to explore the quality of life experienced by residents of this nursing, dementia and residential home.

  37. Hendra House, Ludlow- Enter & View visit report

    Report -

    We wanted to explore the quality of life experienced by residents in Hendra House, with a particular focus on dignity, choice and respect

  38. Meadowbrook Care Home, Oswestry- Enter & View visit report

    Report -

    We wanted to explore the quality of life experienced by residents in Meadowbrook; including dignity, respect and choice, with particular reference to food and drink.

  39. Montgomery House (Wrekin Unit), Shrewsbury- Enter & View visit report

    Report -

    We wanted to explore the quality of life experienced by residents with a learning disability in Montgomery House, particularly relating to their dignity, choice and respect

  40. The Mount House and Severn View, Shrewsbury- Enter & View visit report

    Report -

    We visit to explore the quality of life experienced by residents in The Mount and Severn View; particularly in the context of refurbishments taking place.

  41. Enter & View Policy

    Report -

    Healthwatch Shropshire Enter & View Policy

  42. Board Meetings in public

    Report -

    Healthwatch Shropshire policy for board meetings in public.

  43. Board Meeting minutes, 28 February 2019

    Report -

    Find out what was discussed at our February board meeting

  44. Board Meeting minutes, 22 November 2018

    Report -

    Find out what was discussed at our November board meeting

  45. Board Meeting minutes, 10 September 2018

    Report -

    Find out what was discussed at our September board meeting

  46. Board Meeting minutes, 4 June 2018

    Report -

    Find out what was discussed at our June board meeting

  47. Board Meeting minutes, 26 February 2018

    Report -

    Find out what was discussed at our February board meeting