We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all.
Three authorised representatives visited Landona House Care Home, Wem on Tuesday 11 July. The visit was semi-announced meaning that the home knew that we would visit within a two-week period.
Have your say on local health and care services – People from every corner of Shropshire are being invited to talk about the future of health and care, as part of the Big Health and Wellbeing Conversation.
Nationally Healthwatch has been hearing about patients struggling to access General Practice and the affect this had when they needed a referral to more specialist care. We wanted to understand how the residents of Shropshire were being affected.
The size and rurality of Shropshire means that people’s experiences of using services can differ drastically across the county. We wanted to capture the voice of people from different parts of Shropshire and see how their experiences varied.
Three authorised representatives visited Ward 29 Acute Orthopaedic Trauma Unit, Royal Shrewsbury Hospital, on Thursday 12 January. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period.