Launch of Shropshire, Telford and Wrekin Talking Therapies service and single point of access

News - 12 March 2024

Accessing talking therapies is to become easier than ever before for people struggling with anxiety, depression or post-traumatic stress disorder (PTSD) in Shropshire, Telford and Wrekin with the launch of a new streamlined service from 1 March.
Two women talking

Shropshire, Telford and Wrekin Talking Therapies brings together MPFT’s existing Talking Therapies teams in the county into a single, fully integrated service.

The service is open to anyone aged 16+ who is registered with a Shropshire or Telford and Wrekin GP, and is not currently being seen by another mental health team.

As part of the service launch, a new single point of access is being rolled out, enabling quick and easy access to the specialist team. From 1 March, the service can be contacted in the following ways:

  • Email: STWTT@mpft.nhs.uk 
  • Phone: 0300 1236020 (NB: the patient’s details will be taken and a telephone assessment arranged)

A new service page is also being launched from 1 March via the MPFT website - www.mpft.nhs.uk/stwtt 

Alongside providing details of the different ways the service can offer support, the web page also includes an online self-referral form. Should an individual not wish, or be unable to complete the online form, they can make a self-referral via the above telephone number. 

When accessing the website, patients will also have the option to use the Limbic Referral Assistant, a friendly robot assistant (chat bot) that can help them self-refer to the service. The Limbic Referral Assistant will gather all the necessary information from the patient to enable the service to create a new referral for the patient, and offer the patient a range of options to book in for their initial assessment appointment.

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