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How our volunteers help us to make a difference. -
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We are really pleased to see that the Local Maternity Service has taken your views into account -
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You contacted us to share your experiences of stroke services, in particular concerns about the service being moved from Royal Shrewsbury Hospital (RSH) to Princess Royal Hospital (PRH). -
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Patients with glaucoma contacted us to tell us that eye appointments had been cancelled suddenly and new appointments given for New Cross Hospital in Wolverhampton. -
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In the summer of 2016 we were contacted by members of the public telling us about difficulties they were having accessing NHS dentists. -
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You contacted us to let us know that you were having difficulty registering with a GP practice because you didn't have all the documentation they were asking for. -
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Residents at a local care home were very upset with some building work that had reconfigured the communal living space. -
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Following a lot of media coverage of maternity services in Shropshire, in particular about the rural midwife led units you have shared a number of patient stories with us about experiences of giving birth in Shropshire. -
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During our regular stands at the community hospitals we noticed that there were a number of clinics that had been cancelled. We talked to the patients affected by this to find out how this had impacted on them. -
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You told us that, as carers for people with mental health conditions, you felt unsupported by healthcare professionals. You told us that you often felt uninvolved in the treatment of the person you care for. -
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You shared your experiences with us of using Physiotherapy Services in Shropshire as part of our August Hot Topic. -
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Closure of the Meadows Medical Practice in Knighton -
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We received a comment from someone questioning why they had been referred to Birmingham for bariatric surgery when this procedure can apparently be done in-county. -
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In March this year we asked you about your experiences of accessing and using your local pharmacy. This coincided with the stakeholder consultation taking place around proposed changes to community pharmacies. -
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A care agency worker contacted us expressing concern about the poor recruitment process by their management team, a lack of understanding of conditions of employment and poor quality of training for staff. -
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We received several reports that emergency ambulances had problems locating the patient. -
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You told us that the car parking charging system at the Shrewsbury and Telford Hospital Trust (SaTH) for cancer patients was unclear and staff were interpreting the rules in various ways. -
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You told us that is was really difficult to book a blood test and were left waiting in a call line queue for a long time while paying to call an 01 number. We contacted the service and explained the problems. -
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Healthwatch Shropshire and Healthwatch Telford & Wrekin are concerned that patients, families and staff, past and present, will receive the support they need during and after the review of Shrewsbury and Telford Hospital Trust Maternity Services -
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During the Covid-19 pandemic hospitals have had to place restrictions on visiting patients. This means that families and friends are reliant on speaking to their loved ones and those looking after them by phone. -
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This Volunteers’ Week we’d like to thank all of our dedicated volunteers for their contributions to the work of Healthwatch Shropshire. -
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We have been contacted by people who have been having problems getting through to the POD on the telephone especially around Bank Holidays. Callers report long waits and having to make repeated calls to get through. -
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You told us that you were having problems using the new central service to book blood tests, long call times and long waits for appointments. -
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We have heard from some patients that they are unable to access ear irrigation services (ear wax removal) from their local GP -
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It’s always great when we meet with staff from organisations which really value the voice of patients and their families. -
Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
Find out what support is available to help you travel to your hospital appointments. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions. -
Advice and Information -
Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful. -
Advice and Information -
There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards. -
Advice and Information -
healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more. -
Advice and Information -
If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS. -
Advice and Information -
The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean -
Advice and Information -
This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service. -
Advice and Information -
Fact sheet to help you write a letter of complaint. -
Advice and Information -
The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service. -
Advice and Information -
Details of the complaints contact points of local NHS providers -
Advice and Information -
Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview. -
Advice and Information -
Use this to help you keep track of all important conversations, agreements and documents -
Advice and Information -
Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems. -
Advice and Information -
Working with National Voices and Traverse we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
Advice and Information -
Living a life that's free from harm and abuse is everyone’s human right. We all need to act as good neighbours and citizens in looking out for one another and preventing abusive situations that put adults and children at risk of harm -
Advice and Information -
The NHS is providing a new and more convenient way for you to access urgent care from the 1 December. Find out what this means for you and your loved ones.