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How our volunteers help us to make a difference. -
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We are really pleased to see that the Local Maternity Service has taken your views into account -
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You contacted us to share your experiences of stroke services, in particular concerns about the service being moved from Royal Shrewsbury Hospital (RSH) to Princess Royal Hospital (PRH). -
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Patients with glaucoma contacted us to tell us that eye appointments had been cancelled suddenly and new appointments given for New Cross Hospital in Wolverhampton. -
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In the summer of 2016 we were contacted by members of the public telling us about difficulties they were having accessing NHS dentists. -
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You contacted us to let us know that you were having difficulty registering with a GP practice because you didn't have all the documentation they were asking for. -
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Residents at a local care home were very upset with some building work that had reconfigured the communal living space. -
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Following a lot of media coverage of maternity services in Shropshire, in particular about the rural midwife led units you have shared a number of patient stories with us about experiences of giving birth in Shropshire. -
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During our regular stands at the community hospitals we noticed that there were a number of clinics that had been cancelled. We talked to the patients affected by this to find out how this had impacted on them. -
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You told us that, as carers for people with mental health conditions, you felt unsupported by healthcare professionals. You told us that you often felt uninvolved in the treatment of the person you care for. -
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You shared your experiences with us of using Physiotherapy Services in Shropshire as part of our August Hot Topic. -
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Closure of the Meadows Medical Practice in Knighton -
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We received a comment from someone questioning why they had been referred to Birmingham for bariatric surgery when this procedure can apparently be done in-county. -
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In March this year we asked you about your experiences of accessing and using your local pharmacy. This coincided with the stakeholder consultation taking place around proposed changes to community pharmacies. -
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A care agency worker contacted us expressing concern about the poor recruitment process by their management team, a lack of understanding of conditions of employment and poor quality of training for staff. -
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We received several reports that emergency ambulances had problems locating the patient. -
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You told us that the car parking charging system at the Shrewsbury and Telford Hospital Trust (SaTH) for cancer patients was unclear and staff were interpreting the rules in various ways. -
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You told us that is was really difficult to book a blood test and were left waiting in a call line queue for a long time while paying to call an 01 number. We contacted the service and explained the problems. -
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Healthwatch Shropshire and Healthwatch Telford & Wrekin are concerned that patients, families and staff, past and present, will receive the support they need during and after the review of Shrewsbury and Telford Hospital Trust Maternity Services -
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During the Covid-19 pandemic hospitals have had to place restrictions on visiting patients. This means that families and friends are reliant on speaking to their loved ones and those looking after them by phone. -
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This Volunteers’ Week we’d like to thank all of our dedicated volunteers for their contributions to the work of Healthwatch Shropshire. -
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We have been contacted by people who have been having problems getting through to the POD on the telephone especially around Bank Holidays. Callers report long waits and having to make repeated calls to get through. -
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You told us that you were having problems using the new central service to book blood tests, long call times and long waits for appointments. -
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We have heard from some patients that they are unable to access ear irrigation services (ear wax removal) from their local GP -
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It’s always great when we meet with staff from organisations which really value the voice of patients and their families.