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Agenda and associated papers for the Board Meeting in public -
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Healthwatch Shropshire Conflict of Interest Policy -
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To support Healthwatch England’s Your Care Your Way Campaign, we gathered experiences of people locally, raised awareness of the standard within the local community and shined a spotlight on the impact of communication needs not being met. -
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Four authorised representatives visited Ward 28 Frailty, Royal Shrewsbury Hospital, on Wednesday 25 January at midday. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
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Three authorised representatives visited Ward 29 Acute Orthopaedic Trauma Unit, Royal Shrewsbury Hospital, on Thursday 12 January. The visit was semi-announced meaning that the Ward knew that we would visit within a two-week period. -
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The size and rurality of Shropshire means that people’s experiences of using services can differ drastically across the county. We wanted to capture the voice of people from different parts of Shropshire and see how their experiences varied. -
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Nationally Healthwatch has been hearing about patients struggling to access General Practice and the affect this had when they needed a referral to more specialist care. We wanted to understand how the residents of Shropshire were being affected. -
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The Annual report sets out how we have listened to people and worked with partners through the year to make a difference. -
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Social Prescribing is where we are ‘prescribed’ a social/community activity instead of a clinical solution. We wanted to get a better understanding of the needs of local people and the challenges that social prescribing could face within the county. -
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Three authorised representatives visited Landona House Care Home, Wem on Tuesday 11 July. The visit was semi-announced meaning that the home knew that we would visit within a two-week period. -
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We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all. -
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A report into people’s experiences of diabetes care and support in Shropshire -
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Agenda and associated papers for the Board Meeting in public -
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Four authorised representatives visited the Acute Medical Floor, Royal Shrewsbury Hospital, on Tuesday 29 August 2023 at 10am. The Acute Medical Floor is made up of Acute Medical Assessment (AMA) and the Acute Medical Unit (AMU) as well as Ward 22 Short Stay. The visit was semi-announced meaning that the Ward knew that we would visit within the month of August. -
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Three Authorised Representatives visited Normanton Retirement Home on 9th November 2023. The visit was announced meaning that the home knew when we would visit. -
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Four Healthwatch representatives visited Greenfields Care Home, Liverpool Road, Whitchurch, SY13 on Monday 11th December 2023. The visit was announced meaning that the home knew that we would visit. -
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Two authorised representatives visited Jubilee Villa, Upper Astley, Astley on Thursday 30th November 2023 at 10.00am. The visit was announced meaning that the home knew when we would visit. -
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Two Healthwatch authorised representatives visited Arden Grange Nursing Care Home on Thursday 15th February 2024. The visit was announced meaning that the home knew that we would visit on that day. -
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An examination of the NHS General Practice appointments data.