Acute Medical Floor, RSH - Enter and View visit report
Four authorised representatives visited the Acute Medical Floor, Royal Shrewsbury Hospital, on Tuesday 29 August 2023 at 10am. The Acute Medical Floor is made up of Acute Medical Assessment (AMA) and the Acute Medical Unit (AMU) as well as Ward 22 Short Stay. The visit was semi-announced meaning that the Ward knew that we would visit within the month of August.
Key findings
- The Acute Medical Floor is a busy area comprising AMA, AMU and Ward 22 Short Stay.
- Patients can be assessed and start their treatment in the chair area. On the day of our visit this area was very quiet but we were told by Ward Managers and other staff that it can often be busy with patients waiting there over 24 hours sometimes due to a lack of beds in the hospital.
- There could be an issue with privacy in the seating area when it is busy and assessments need to be undertaken there.
- Patients told us that they ‘couldn’t fault’ their care and treatment on the Acute Medical Floor and that ‘the staff are brilliant’. Feedback from all patients spoken to was positive.
- Staff and Ward Managers told us about the training staff have received including Enhanced Care training.
- A shortage of beds across the hospital can lead to people staying on AMA and AMU longer than it is intended. This can cause issues for patients due to a limited access to showers on AMA and no provision for entertainment on AMA or AMU.
Downloads
HWS Enter and View Report AMU & AMA
