Hillcrest Manor - Enter & View visit report

Key Findings

• Hillcrest Manor benefits from its rural location and has a lot of outdoor space, including a secure central courtyard, which seems to be well used by residents with activities such as picnics and BBQs.

• Problems with recruitment and retention are having an impact on staffing numbers so the home is using more agency staff than it has in the past and is not able to fill all beds.

• We were told about activities and witnessed some taking place.  There were large activities boards with pictures telling people what would be happening on each day of the week.

• Staff were engaging positively with residents; chatting, laughing and joking.

• Hillcrest Manor was bright, clean and tidy throughout and in a good state of repair with clear signage.

More information about the Enter & View scheme can be found here.

Please note the findings of this report reflect what we found on the day of our visit and services may change over time. More information about this service can be found on the Care Quality Commission website and the home website.