News and reports

Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.

The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care.

The Hive researched questions around young people (14 to 24 year olds) in Shropshire recognising the benefits of creative activities and the impact that learning new skills has with their emotional health & wellbeing.

We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services

We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service.

The purpose of the visit was to find out if patients are treated with dignity and respect, have privacy and that staff respond appropriately to meet care needs, including preparation for discharge.

We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure.

It is known that this community generally suffer from health inequalities but there is very little information about experiences in Shropshire. We aimed to find out more.

Keele University student research. The aim was to gather the views of local residents with special communication needs and make recommendations about how services could better meet their health needs by following the Standard.

Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT).

We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.

Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.