News and reports

Find out what was discussed at our November board meeting

This report produced by Patient and Carer Experience explores the the experience of rurally-based mental health service users with a serious mental illness, their carers and clinicians; it identifies the particular barriers and challenges they face.

We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.

The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

Find out what was discussed at our September board meeting

Hospital based ophthalmology services

We wanted to understand the way this combined clinic works (doctors in different specialties work on the same afternoon) to meet the various needs of cancer patients in particular and how the pressures on the clinic impact on patients.

The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

We wanted to explore the quality of life experienced by residents with a learning disability in Montgomery House, particularly relating to their dignity, choice and respect

The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

You have told us that the Prescription Ordering Direct (POD) service was difficult to contact.

The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?