Concerns about the ambulance service performance in Shropshire, Telford & Wrekin have been widely reported but we want to hear the stories behind the statistics, where things have gone well and where things have not gone so well. We know that the demand on urgent care is high at the moment and it is having an impact on the whole health and care system. We want to understand how the current strains on the ambulance service are impacting people’s health and lives.