Care Home Changes
Residents at a local care home were very upset with some building work that had reconfigured the communal living space.
We were contacted by relatives were also upset that there had been no prior warning or consultation with residents or relatives They asked for a meeting with the home managers to discuss the issues. Healthwatch Shropshire was asked by Shropshire Council if we would be willing to attend a meeting at the home to act as an independent witness and this was agreed with the managers and residents.
Following the meeting the home managers have written to relatives apologising for the lack of consultation and promising that it would be different in future. The building work has been removed and the communal area restored to the original layout.
