1. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  2. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  3. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  4. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  5. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  6. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  7. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

  8. You said, we did - Shifnal & Priorslee Medical Practice

    News -

    Between 25th May and 1st June 2021, 45 members of the public contacted us about Shifnal and Priorslee Medical Practice. The vast majority of these comments were expressing concern about aspects of the service provided by the practice.

  9. Have you complained about your health care or social care?

    News -

    While in the vast majority of cases people are satisfied with the care they or their relatives receive from the NHS or from Social Care providers sometimes they don't get the services they want or expect and sometimes things go wrong.

  10. NHS and Social Care Complaints Report

    Report -

    We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all.

  11. Annual Report: April 2018 - March 2019

    Report -

    Our annual report tells the story of our work over the past 12 months.

  12. Healthwatch Shropshire Complaints Policy

    Report -

    Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.

  13. Healthwatch Shropshire Information Asset Register

    Report -

    This register details the information procesed by Healthwatch Shropshire, how it is stored, who has access to it and how long it is stored.

  14. Healthwatch Shropshire Records Retention Policy

    Report -

    This policy sets out our information retention schedule.

  15. Healthwatch Shropshire Information Governance Policy

    Report -

    This policy sets out the principles which govern our use of information.

  16. Enter & View Policy

    Report -

    Healthwatch Shropshire Enter & View Policy

  17. Board Meetings in public

    Report -

    Healthwatch Shropshire policy for board meetings in public.

  18. Board Meeting minutes, 28 February 2019

    Report -

    Find out what was discussed at our February board meeting

  19. Board Meeting minutes, 22 November 2018

    Report -

    Find out what was discussed at our November board meeting

  20. Board Meeting minutes, 10 September 2018

    Report -

    Find out what was discussed at our September board meeting

  21. Board Meeting minutes, 4 June 2018

    Report -

    Find out what was discussed at our June board meeting

  22. Board Meeting minutes, 26 February 2018

    Report -

    Find out what was discussed at our February board meeting

  23. Board Meeting Agenda, 30 May 2019

    Report -

    Papers for the board meeting in public.

  24. Board Meeting minutes, 6 September 2017

    Report -

    Find out what was discussed at our September board meeting

  25. A Good Death

    News -

    Death and dying can be a very difficult topic to talk about. Whether the person is in hospital or being supported to die at home, there is only one chance for the providers of care to get it right. Have your say to help improve things.

  26. Annual Report April 2017 - March 2018

    Report -

    Unaudited Trustees' report and financial statements for the year ending 31 March 2018

  27. Annual Report April 2016 - March 2017

    Report -

    Unaudited Trustees' report and financial statements for the year ending 31 March 2017

  28. Board Meeting minutes, 23 May 2017

    Report -

    Find out what was discussed at our May board meeting

  29. Board Meeting minutes, 14 February 2017

    Report -

    Find out what was discussed at our February board meeting

  30. Board Meeting minutes, 24 November 2016

    Report -

    Find out what was discussed at our November board meeting

  31. Board Meeting minutes, 12 September 2016

    Report -

    Find out what was discussed at our September board meeting

  32. Board Meeting minutes, 24 May 2016

    Report -

    Find out what was discussed at our May board meeting

  33. Board Meeting minutes, 22 January 2016

    Report -

    Find out what was discussed at our January board meeting

  34. Board Meeting minutes, 19 November 2015

    Report -

    Find out what was discussed at our November board meeting

  35. Board Meeting minutes, 10 September 2015

    Report -

    Find out what was discussed at our September board meeting

  36. Board Meeting minutes, 26 May 2015

    Report -

    Find out what was discussed at our May board meeting

  37. Board Meeting minutes, 17 February 2015

    Report -

    Find out what was discussed at our February board meeting

  38. Board Meeting minutes, 17 November 2014

    Report -

    Find out what was discussed at our November board meeting

  39. Board Meeting minutes, 12 September 2014

    Report -

    Find out what was discussed at our September board meeting

  40. Board Meeting minutes, 16 May 2014

    Report -

    Find out what was discussed at our May board meeting

  41. Board Meeting minutes, 11 February 2014

    Report -

    Find out what was discussed at our February board meeting

  42. Board Meeting minutes, 19 November 2013

    Report -

    Find out what was discussed at our November board meeting

  43. The way forward

    Report -

    A report from the Healthwatch Shropshire Annual event 2013. The event was to inform development of HWS’s future work programme.

  44. Healthwatch Shropshire Forward Work Programme 2015-16

    Report -

    The forward work programme for 2015 - 16 has been developed from the experiences in the first 21 months of HWS’s operation, the intelligence received,
    the local health and social care context and a discussion at a development session in January 2015

  45. Healthwatch Shropshire Forward Work Programme 2016 - 17

    Report -

    The forward work programme for 2016-17 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local
    insight by colleagues and stakeholders.