1. What would you do? The NHS Long Term Plan in Shropshire, Telford & Wrekin report

    Report -

    The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services.

  2. You don't even know if you're aware of what's happening unless you're in it.

    Report -

    Parent & Carer Council (PACC) is an independent local parent carer forum who wanted to explore the reality of being a parent carer of a multi-service
    user within Shropshire Local Authority area.

  3. Home Care in Shropshire

    News -

    Home care (also known as domiciliary care) is often seen as the ‘front line’ of social care. We are asking those receiving home care in Shropshire to tell us about their experiences

  4. Home Care in Shropshire

    Report -

    We wanted to give people receiving domiciliary or home care a chance to give their views. We were also looking to build up a picture of the sector in Shropshire, what works well and what are the challenges.

  5. New carers support service launches

    News -

    Shropshire Council’s new Carers Support Team will offer support to thousands of unpaid carers across the county, a new service for unpaid and family carers will launch from Monday 1 February 2021.

  6. Carers Week 2021: Host of events to recognise and celebrate Shropshire’s carers

    News -

    Over 40 events dedicated to carers will be taking place across Shropshire throughout Carers Week (Monday 7 June to Sunday 13 June 2021).

  7. An Evaluation of Mental Health Carers’ Assessments and the Triangle of Care in Shropshire

    Report -

    A two part investigation looking into the level of care and support those who care for adults with mental health issues feel that they receive in Shropshire.

  8. Hillcrest Manor - Enter & View visit report

    Report -

    Two authorised representatives visited Hillcrest Manor on Monday 25 July 2022. The visit was semi-announced meaning that the service knew that we would visit within a two week period.

  9. Views sought on short breaks services for children and young people with disabilities

    News -

    Families and professionals in Shropshire are being asked to share their views by taking part in a survey on Short Breaks services for children and young people with special educational needs and disabilities (SEND).

  10. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  11. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  12. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  13. Albrighton Medical practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  14. Brown Clee Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  15. Broseley Medical Centre - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  16. Bishop's Castle Medical Practice Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  17. Caxton Surgery Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  18. Portcullis Surgery, Ludlow - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  19. Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  20. Westbury Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  21. Worthen Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  22. Accessible Information Standard Summary Enter & View report 2018

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  23. Severn Fields Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  24. Lab Tests online

    Advice and Information -

    Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful.

  25. NHS Apps Library

    Advice and Information -

    There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards.

  26. Healthtalk online

    Advice and Information -

    healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more.

  27. NHS Acronym buster

    Advice and Information -

    If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS.

  28. Social Care Jargon Buster

    Advice and Information -

    The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean

  29. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  30. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  31. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  32. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  33. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  34. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  35. Mental Health information

    Report -

    We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.

  36. Is Death Education important for young people?

    Report -

    This research follows a two year project, during 2014 - 2016 to develop a death education programme in response to the needs of a number of bereaved young people in Shropshire who had developed anti-social, self-harming, or low self-esteem issues.

  37. Young people's health experiences

    Report -

    Keele University student research. We were aware that there was a gap in feedback received from young people old about their experiences of health services. We wanted to explore how they accessed health information and services and what mattered most

  38. The Big 6

    News -

    A set of easy-to-understand advice sheets on ‘The Big 6’ childhood illnesses have been created for parents and carers to give guidance on what action to take if a child is ill.

  39. Baby Buddy App celebration

    News -

    The Shropshire and Telford & Wrekin local maternity system will be celebrating the successful introduction of the Baby Buddy mobile phone app, which supports new parents, at two special events in Telford and Shrewsbury on Wednesday, 23 October.

  40. Reminder for those eligible to take up their free flu jab

    News -

    Health and social care teams across Shropshire, Telford and Wrekin, are reminding those eligible for a free flu vaccine to take up their flu jab.

  41. Help improve patient information

    News -

    Shrewsbury and Telford Hospital Trust (SaTH) are hoping to get as many people as possible involved in their Readers Group, to help inform them of anything that may need changing in their patient information leaflets.

  42. Stronger Together *NEW VENUE*

    News -

    How health, social care and the voluntary and community sector are working together to support you.
    IMPORTANT UPDATE - Due to Flooding we have had to change the venue, DETAILS BELOW

  43. Shifnal and Priorslee Medical Practice Shifnal Surgery - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  44. Low take up of NHS record sharing

    News -

    Healthwatch Shropshire is trying to raise awareness of an NHS scheme which allows patients to share their GP records with NHS hospitals.

  45. Problems finding patients

    Blog -

    We received several reports that emergency ambulances had problems locating the patient.

  46. Online isolation notes launched

    News -

    People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation note through a new online service.

  47. Repeat prescriptions during Covid-19

    News -

    Advice for patients requiring repeat prescriptions through the Shropshire Clinical Commisioning Group (SCCG) Prescription Ordering Direct (POD) service

  48. Help Is Available This May Bank Holiday

    News -

    NHS 111 will be available to contact, and practices will be open across the county during normal opening times on Friday, 8 May - although you may be asked to attend a different practice if you need a face to face appointment.

  49. Free central heating now available for eligible households

    News -

    In 2016 we funded research that evaluated the impacts of energy efficiency improvements on health and well-being across Shropshire. This told us that improvements could significantly impact health and well-being.

  50. Social Prescribing for 16-25 year olds

    Report -

    We engaged with people aged 16-25 via an on-line survey and focus groups to find out what they thought about Social Prescribing and to understand activities they are currently involved with and what the benefits and potential barriers there are.