1. Alexandra House, Ludlow - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  2. Hinstock Manor, Market Drayton - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  3. Stretton Hall Nursing Home, Chrurch Stretton - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  4. Coton Hill House, Shrewsbury - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  5. Four Rivers Nursing Home, Ludlow - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  6. Danesford Grange, Bridgnorth - Enter & View Report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  7. The Uplands at Oxon Nursing Home, Shrewsbury - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  8. Churchill House Nursing & Residential Home - Enter & View visit report

    Report -

    This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

  9. What would you do? The NHS Long Term Plan in Shropshire, Telford & Wrekin report

    Report -

    The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services.

  10. Greenfields Care Home, Whitchurch- Enter & View visit report

    Report -

    This visit was a stand alone visit to explore the quality of life experienced by residents of this nursing, dementia and residential home.

  11. Meadowbrook Care Home, Oswestry- Enter & View visit report

    Report -

    We wanted to explore the quality of life experienced by residents in Meadowbrook; including dignity, respect and choice, with particular reference to food and drink.

  12. Memory Service

    Report -

    Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT).

  13. Dementia Services - engaging for the future

    Report -

    During 2015-16 we talked to people living with dementia, their families, their carers and also services providers in Shropshire.

  14. Views of Healthcare Professionals in Primary Care About the Diagnosis and Management of Dementia

    Report -

    Keele University student research. The aim was to use the findings to shape the new Dementia Strategy Action Plan for Shropshire, alongside those of other organisations, healthcare professionals and people living with dementia and their carers.

  15. Dementia Care Plans

    News -

    Are you or someone you care for living with a diagnosis of dementia? If so please share your experiences of dementia care plans.

  16. Dementia Care in Shropshire Care Homes - Enter & View Summary Report

    Report -

    Healthwatch Shropshire visited eight care homes registered with CQC as providing some level of Dementia care to learn more about the care they provide and identify areas of good practice. The visits included both residential and nursing homes. We chose care homes of varying size and CQC rating and in different areas of Shropshire.

  17. Healthwatch visit Dementia Care Homes across the county

    News -

    We have carried out a series of visits to care homes who provide dementia care across the county to learn more about the care they provide and to identify areas of good practice.

  18. Radbrook Nursing Home - Enter & View visit report

    Report -

    Three Authorised Representatives visited Radbrook Nursing Home in Shrewsbury on Thursday 11th August 2022. The visit was semi-announced meaning that the service knew that we would visit within a two week period.

  19. Greenfields Care Home Enter and View Visit Report

    Report -

    Four Healthwatch representatives visited Greenfields Care Home, Liverpool Road, Whitchurch, SY13 on Monday 11th December 2023. The visit was announced meaning that the home knew that we would visit.

  20. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  21. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  22. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  23. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  24. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  25. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  26. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

  27. You said, we did - Shifnal & Priorslee Medical Practice

    News -

    Between 25th May and 1st June 2021, 45 members of the public contacted us about Shifnal and Priorslee Medical Practice. The vast majority of these comments were expressing concern about aspects of the service provided by the practice.

  28. Have you complained about your health care or social care?

    News -

    While in the vast majority of cases people are satisfied with the care they or their relatives receive from the NHS or from Social Care providers sometimes they don't get the services they want or expect and sometimes things go wrong.

  29. NHS and Social Care Complaints Report

    Report -

    We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all.