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This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice. -
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The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services. -
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This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice. -
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Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
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Making a complaint about NHS services can be daunting. You might be wondering whether it’s worth the time and effort. But we’re here to help you every step of the way, so that you and others get the right care.
If you need to make a complaint about a healthcare service, take a look at our quick guides. -
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Enter & View gives a voice to the people using a service and asks them what they think of the service they receive. -
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There are various local directories which hold details of support and care services in Shropshire. -
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Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful. -
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There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards. -
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healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more. -
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If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS. -
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The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean -
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If you would like to raise a concern or make a complaint about a particular health care professional or social worker to their regulatory organisation, here are the details of the relevant organisations. -
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This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service. -
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Two community engagement events are being held next month for residents served by Shropshire’s two acute hospitals. -
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Death and dying can be a very difficult topic to talk about. Whether the person is in hospital or being supported to die at home, there is only one chance for the providers of care to get it right. Have your say to help improve things. -
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Case Managers are now in place at pilot sites. Case Manager training is now complete and the teams have taken up their positions at the designated pilot sites this week. -
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Our colleagues at the Care Quality Commission want to know if you know a member of non-medical NHS staff who always goes the extra mile? -
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Have your say on how people are involved when it comes to safety issues concerning medicines or medical devices -
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Find out what support is available to help you travel to your hospital appointments. -
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To help raise awareness of the range of support available, a new Suicide Prevention Zcard designed by the Shropshire and Telford Suicide Prevention Network is now available. -
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If you have used the Orthotic department it is your chance to share your views on the service you received from the Orthotics department at Robert Jones and Agnes Hunt orthopaedic hospital. -
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A set of easy-to-understand advice sheets on ‘The Big 6’ childhood illnesses have been created for parents and carers to give guidance on what action to take if a child is ill. -
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The Shropshire and Telford & Wrekin local maternity system will be celebrating the successful introduction of the Baby Buddy mobile phone app, which supports new parents, at two special events in Telford and Shrewsbury on Wednesday, 23 October. -
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The purpose of this visit was to understand the patient experience and quality of care on Ward 22RE, a ward that has, in the past, lacked consistent leadership. -
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Diabetes UK invite you to attend a public engagement event on the future of diabetes care in Shropshire. -
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Shropshire, Telford and Wrekin Sustainability and Transformation Partnership (STP) is inviting patients needing care for musculoskeletal (MSK) conditions, ie health problems which affect the joints, bones and muscles, to join a focus group.
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How easy is it to get an appointment with your GP or practice nurse? We carried out some research in 2015 that showed patients lacked an understanding of how GP appointment systems worked and we are still hearing that message. -
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Are you or someone you care for living with a diagnosis of dementia? If so please share your experiences of dementia care plans. -
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Online GP consultations have been introduced at some GP practices in the county. -
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How our volunteers help us to make a difference.