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Your spotlight on local services

NHS Complaints Advocacy


 Healthwatch Shropshire provides an independent NHS Complaints Advocacy Service across the county.

Although most people using the health service are happy with their care and treatment, things can sometimes go wrong. If you're not satisfied with the service you've experienced from a hospital, doctor, dentist, local surgery or other NHS provider, you are entitled to complain about it.


Healthwatch Shropshire's IHCAS service can

  • Give you enough information and advice so you can pursue a complaint by yourself 

  • Offer you the support of an Independent Health Complaints Advocate who can help you to make your complaint and support you through the process

  • Listen to your concerns and help you to collect together all the relevant issues and facts you need to highlight as part of your concerns 

  • Write letters to the right people 

  • Monitor the progress of your complaint with the organisation responsible and keep you updated

  • Signpost you to the right organisation if we think we are not the right organisation 


Healthwatch Shropshire's IHCAS service can not:

  • Make or process a complaint for you


Please find below Healthwatch Shropshire's Health Complaints 'Self Help' pack so you can understand how to make a complaint about NHS services.  

  1. Guide to 'How to make a complaint about an NHS service'  

  2. Fact sheet on Obtaining Patient Records

  3. Fact sheet on the Patient Advice and Liaison Service (PALS) 

  4. Fact sheet on the Parliamentary and Health Service Ombudsman 

  5. Fact sheet on How to write a complaint letter 

  6. The Advocacy Charter 

  7. Copy of a 'log sheet


If you would like paper copies of the above documents, please contact the office. 


Contact Us

Healthwatch gives people a powerful voice locally and nationally.

Local Healthwatch work to help people get the best out of their local health and social care services. With the aim of ensuring that patients and the public are at the heart of decisions about service delivery, improvement and change.

Contact the team on:


You Said, We Did 

How sharing your feedback with us has made a difference.

Click here for information about NHS Future Fit


cid:image003.png@01D008C0.8B560D80 Healthwatch Shropshire is now a local member of the DAA