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Your spotlight on local services

NHS Complaints Advocacy

Healthwatch Shropshire provides an independent NHS Complaints Advocacy Service across the county.

Although most people using the health service are happy with their care and treatment, things can sometimes go wrong. If you're not satisfied with the service you've experienced from a hospital, doctor, dentist, local surgery or other NHS provider, you are entitled to complain about it.


Healthwatch Shropshire's IHCAS service can: 

  • Give you enough information and advice so you can pursue a complaint by yourself 

  • Offer you the support of an Independent Health Complaints Advocate who can help you to make your complaint and support you through the process

  • Listen to your concerns and help you to collect together all the relevant issues and facts you need to highlight as part of your concerns 

  • Write letters to the right people 

  • Monitor the progress of your complaint with the organisation responsible and keep you updated

  • Signpost you to the right organisation if we think we are not the right organisation 


Healthwatch Shropshire's IHCAS service can not:

  • Make or process a complaint for you


Please find below Healthwatch Shropshire's Health Complaints 'Self Help' pack so you can understand how to make a complaint about NHS services.  

  1. Guide to Making a Complaint about NHS services 

  2. Fact sheet on How to write a complaint letter 

  3. The Advocacy Charter 

  4. Copy of a 'log sheet'

  5. Contact sheet for NHS complaints

  6. IHCAS information leaflet 


If you would like paper copies of the above documents, please contact the office. 

    How sharing your feedback with us has made a difference

Click here for information about NHS Future Fit


cid:image003.png@01D008C0.8B560D80Healthwatch Shropshire is now a local member of the DAA