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Your spotlight on local services

Enter & View

We gather information on people experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for ourselves how services are provided: these visits are called Enter & View.  Following careful planning teams of specially trained volunteers visit a service, make observations, collect people’s opinions and produce a report.

Enter & View is not an inspection; we do not look at care plans, medicines management, etc.  The Care Quality Commission (CQC) look at the clinical aspects of a service.  Enter & View gives a voice to the people using a service and asks them what they think of the service they receive.  We look at whether a service works for the people using it.

Enter and View visits can be announced or unannounced; it will depend on why we are there.  The responsibility to carry out Enter & View was given to local Healthwatch in the Health and Social Care Act 2012.

If you would like to find out more about Enter & View please see our FAQs, get in touch or download our leaflet.

Finalised visit reports are available here.

 Change in Office Hours

Our office hours are changing and we will no longer be open Fridays from April 2018


         01743 237884


How sharing your feedback with us has made a difference 

 Volunteer, get involved

Do you want to help bring about positive change to our health and social care services? Volunteer with Healthwatch Shropshire and help to make a difference

Click here for information about NHS Future Fit