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The Accessible Infomation Standard - Is it working for you?

19/12/2016

The Accessible Information Standard was implemented on 31 July 2016 and aims to provide people who have a disability, impairment or sensory loss with information that they can easily read or understand. This means informing organisations how to make sure people get information in different formats, for example in large print, braille or via a British Sign Language (BSL) interpreter.

All organisations that provide NHS or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do the following:

  • Ask people if they have any information or communication needs, and find out how to meet their needs. Record those needs clearly and in a set way.
  • Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

The Accessible Information Standard has been in development for over two years and is overseen by NHS England. For the easy read version click here.

Healthwatch Shropshire will focus on this as a priority for 2017. Prior to the review next spring we want to build up a picture of how the Accessible Information Standard is working in practice at GP surgeries in Shropshire. If you have any comments, positive or negative around this subject please contact us to let us know.

 

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